Apple Ditches Professional Opinions to Improve MacBook Pro Issues; Giant Tech Company Works with Consumer Reports InsteadBy Eva M. Fernandez, UniversityHerald Reporter
The experts from Consumer Reports were in clear disagreement with the experts from Apple since they did not issue a recommendation of the new Apple MacBook Pro products; a first in the history of Apple ever. It caused quite a stir and Apple naturally looks to fix the issue. It would seem that the lab test results of the product passed the company's while it failed Consumer Report's.
Apple MacBook Pro Battery Issues
Consumer Reports revealed that the new line from Apple's MacBook products has wild fluctuations in the battery life, CNET reported. That means, if the new MacBook Pro is unplugged, its battery life range from 19.5 hours to just 4.5 hours when in fact, it should be operating for at least 10 hours between charges as Apple claims.
The review reveals that the device performed well when it comes to its performance and review quality. Consumer Reports failed the product and gave it 56 points out of 100 for dramatic battery life variations, which differed from one trial to the other. The 56 points is for the 15-inch MacBook Pro, while the 13-inch MacBook Pro with and without the touch bar only scored 40 and 47 points.
Apple Working With Consumer Reports
Now, Phil Schiller, the Senior Vice President from Apple, said in a tweet that the company is working with Consumer Report to "understand" the latter's battery tests. Schiller said the results did not match the extensive field data and lab tests that Apple performed on their product. Moreover, he linked his tweet with an article from iMore that says Consumer Reports were rooting for a pre-Christmas headline and didn't really perform enough lab tests to prove their claim.
Consumer Reports also said they perform the same procedures on controlled conditions that they conduct on over 100 other laptops they test every year. When both companies finally identify what the issue is, consumers will get clarity over what's really going on, The Verge reported. Meanwhile, both companies have not released official statements regarding the issue of their cooperation.