Jan 03, 2017 07:00 AM EST
Samsung Galaxy Note 7 Probe: Combination Of Factors, Not Just Battery [REPORT]; Samsung Revealing Findings To Gain Consumer Trust
Samsung has asked a U.S.-based safety organization and a South Korean state-run laboratory to look into the Samsung Galaxy Note 7 explosion, which is most likely caused by a combination of factors and not solely the battery as previously suspected. With this move, Samsung is expected to gain consumer trust on the safety of its devices before unveiling its latest flagship phones.
Samsung Galaxy Note 7 Fiasco
The Samsung Galaxy Note 7 went on sale last August 2016, but barely a month after, news of the device catching fire started to emerge. The South Korean manufacturer attributed the issue to the smartphone's battery and changed its supplier, but the problem still persisted that forced Samsung to recall the Galaxy Note 7 by October.
Samsung Galaxy Note 7 Probe
The South Korean daily, JoongAng Ilbo, recently reported that Samsung has completed its probe into the Samsung Galaxy Note 7 explosion. Samsung with the South Korean government is expected to share its findings by Jan. 10 or at the end of the month at the latest, following its failure to make the probe results public at the end of 2016 according to Mashable.
Samsung has asked an independent third-party and U.S.-based safety organization, UL, to look into the Samsung Galaxy Note 7 problem. The South Korean state-run testing laboratory also did the same and will be sharing its findings, which discovered a combination of factors and not just solely a "simple battery malfunction" as previously suspected, BGR reported.
Samsung Galaxy Note 7 Lessons Learned
Samsung will be unveiling the Samsung Galaxy S8 on April and the company just recently announced the two new variants of the Galaxy A, namely, the A3 and A5, which will include for the first time dust and water-resistant features. In order to recoup its losses from the Samsung Galaxy Note 7 recall, Samsung is set to disclose the findings of its probe, a crucial step to assure the public of the lessons the company learned and to regain consumer trust.
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