For an online business to grow, one of the most important things is to find the courier service that will help the business grow. If you are stuck with a poor courier company then your business will see a huge downfall whereas, if you get a good courier company that provides all the essential services needed for online business then you are in for a treat.

Finding a good courier service can be tricky, you need to ensure that the courier company fulfills the criteria required for online business so that your business can grow. When a courier company is able to provide these services then your customers will be happy and you will most likely see repeat customers and be able to build a good reputation.

Most of the online buyers prefer fast delivery times, good customer service, and a great online experience but how to find out which courier service is best for you since there are so many courier companies out there? We have built a list of all the essential services that will help you pick the best courier company for your online business.

Delivery Times

One of the most important things for any online business is the speed of delivery and most customers expect fast delivery times. The delivery time from your courier service can have a huge impact on your online business and it can help to increase or decrease your overall sales depending on how fast your courier company delivers. If the delivery times are fast then customers are more likely to buy from your online business again.

Most of the online customers expect delivery times of 2-5 days but if the competition is higher then you may need even quicker delivery times than this. If next-day or same-day delivery is essential for your online business then you need to make sure that your courier company is able to provide such fast delivery time. Customers are willing to pay extra fees for faster delivery but you need to ensure that the courier company that you're choosing is able to provide such fast delivery times.

Size & Weight Limitations

Size and weight limitations should also be taken into consideration when choosing a courier company for your online business. If your online business has low-weight items then it wouldn't be an issue with most of the courier companies but if your online business has high-weight and size items then you need to take this into consideration.

If the courier company that you chose doesn't have the means to deliver big & heavy products then there is no point in having such a courier company for your online business as it will just create problems for you. Always make sure that the courier company that you're choosing for your online business is able to deliver both low-weight and size & high-weight and size products.

Proof of Delivery

Proof of delivery is also important when choosing a courier company for your business because if the orders that the customers made don't go where they need to then you're going to have some unhappy and angry customers. Always make sure that the courier company that you are choosing for your business is able to provide proof of delivery and real-time tracking for the orders so that you can be certain that the orders will be delivered to the customers.

Nowadays, it has become an industry standard to provide proof of delivery and real-time tracking for orders. When your delivery company is able to provide both of these then it will be a better delivery experience for the customers and peace of mind for you.

There are also some delivery services available that will inform the customers via Call or Text Message prior to delivering the order to let them know when to expect the delivery.

Customer Service

Although the deliveries are handled by a courier company and the customer service is also provided by the courier company, customers usually associate the shipping experience and customer service of the courier company with your online business. So, it is important to choose a courier company that deals with your customers in the best way possible.

Checking out the customer service of the courier company and their reviews & reputation online prior to selecting the courier company is important. How the delivery driver behaves with the customers and delivers the orders is gonna impact the growth of your business.

If your customers are complaining about the delivery services and are unhappy then it will have a negative impact on the growth of your business. It is better to sort out these things earlier.

Insurance Policy

When you are choosing a courier service then make sure that the company that you choose has parcel insurance. Accidents can happen and even the best courier services in the world such as DHL, FedEx, ePacket, Emirates Post, etc can sometimes deliver the orders later than expected and the packages can sometimes also get damaged.

Just make sure that the courier company that you are choosing has parcel insurance and you read the courier company's terms and conditions carefully and check the type of items you sell are covered before investing in parcel insurance.

These are some of the important things that you need to take in consideration before choosing a courier company for your online business. A good courier company can help grow your business while a bad one can ruin everything, so be cautious when choosing a courier service for your business.